What Our Clients Are Saying About Us

In order to continually improve our services, we mail a Quality Assurance Survey Questionnaire after every project completion that ask our Clients to rate us.

The Following table represents the results of 891 responses from 2003 through 2018:

On-Budget

95.5% of our Clients said projects were completed below or on-budget

Quality

94.3% of our Clients said quality met or exceeded their expectations

Communication

93.5% of our Clients reported good project communications

On-Schedule

92.6% of our Clients said projects were completed on-schedule or better 

We also ask our Clients to grade us on an overall project effort basis. We are pleased to report that our Clients scored us an average of 95.3% out of a possible 100%


Read some of our Client's reviews below

"Logan did an excellent job of taking care of this project without me. He kept me very well informed, even though this was a small job. I look forward to working with him again.

    8/18/2021, Albuquerque, New Mexico


"Overall the project went very well. Given the issue we encountered early on, causing a short delay, FaciliTYBUILD finished strong and the customers are very happy with the result.

     9/18/2021., Albuquerque, New Mexico


"Overall work was done in a timely manner. Satisfied with everything."

      6/3/2020., Laguna, New Mexico


"Demo and removed casework, also patched and retexture walls, repainted office and entry walls, reworked casework using existing on site." 

       6/27/2019., Brian Schamer, University of New Mexico, Albuquerque, New Mexico


"Staff and Facilities were impressed with the complete outcome of Project. Great work."

       3/22/2018., George Jimenez, Albuquerque, New Mexico


"The issue corrected by the FacilityBUILD team was an 8yr problem. The Building occupants sure appreciate what has been done. Thanks."

        10/19/2017., Brian Stephens, Eddy County, New Mexico


"Your team was excellent, both in the planning and in the construction.  This was not easy to balance everyone's desires with the construction budget. I have done a walk through with Carl, and everything looks good."

         8/22/2017., Shirley McDougall, Santa Fe Public Schools, New Mexico


"I have to take a minute to tell you how great the construction company is to work with.  They are very quiet when talking, they keep everything clean and picked up, they are polite and very professional.  Kudos to them!"

        2/24/2017., New Mexico Department of Public Safety. Santa Fe, New Mexico


"Everything was performed as expected in fact, exceeding expectations."

8/24/2015., M Montano, Bernalillo Public Schools, New Mexico


"A difficult job from procurement to final. Roberto Pino and his team did great."

1/22/2015., M Motsko, City of Albuquerque, New Mexico


"Can't imagine anything that you could do better. Very satisfied with overall construction process and end product. Thank you."

10/16/2014., M.M., Bernalillo Public Schools, New Mexico


"Thank you all for your professionalism, expediency and quality work on recent Adjunct Faculty renovation project. Thanks again Nickie to all your staff and please pass on "Great Job, Well Done."

9/5/2014., Henry Mignardot, Santa Fe Community College


"I want to thank Renier and FacilityBUILD for the outstanding job they have done on this project. Matt and I were very impressed by the quality of the workmanship, and the attention to detail. We are very glad to have been able to bring this lovely historic structure back to life.

Everyone I have worked with on this project has been very responsive, professional, helpful and informative in helping us stay in budget while making solid practical secisions. At no time did we have to compromise the historic aesthetic feel of the building. this is a superlative job, and I would be happy to work with FacilityBUILD any time!"

4/1/2014., Judith Wong, City of Albuquerque, Parks and Recreation


"Renier & Ron were very helpful & were very good at keeping us on budget. Logan & Carl are always helpful & quick to resolve any issues."

A.T., SFCC, New Mexico


"Andrew provided excellent communication between contractor and owner. Andrew communicated well between FacilityBUILD & the district.  Time for a pay raise."

J.G., CMS, New Mexico


"Will continue to use your team as projects develop. Great job and great teamwork."

9/12/12., JR., Facility Superintendent, Sandia Casino, Albuquerque, NM


"Thank you for quality Craftsmanship!"

Lt. Griego, Santa Fe, New Mexico


"The purpose of this email is to let you know that I have contacted the mayors office to let them know how pleased I am with the renovation of my [facility] and this entire program.

My [facility] so far is truly stunning! I cannot thank you enough for bearing with me through all my questions and hiccups during this entire process. Marie, Rainy and Ashley have been efficient and timely in answering all my questions that I may have asked repeatedly time and time again.

So far - I am touched and thankful for all your hard work and efforts that you have put forth in this renovation; as you have patiently worked through all the numerous emails, meetings, and phone calls. I cannot thank you enough... to all involved who have had a hand in this renovation

Sincerely and with great gratitude."

C. Stevens, COA-ONR. Albuquerque, New Mexico


"Very successful project. Thanks for working with us."

J.B., Director Moreno Valley Charter School, Angel Fire, NM


"Excellent communication, schedule, punch and delivery. Ken & Jake are an asset to the company and the US Government."

P.A., GSA, Albuquerque, New Mexico


"Everyone did a great job! Thank You!"

C.D., Albuquerque, New Mexico


"Great job in managing subcontractor that we provided you, thank you for everything."

T.J., Purchasing Director, Chaves County, Roswell, New Mexico


"Great job, appreciate it!"

T.J., Purchasing Director, Chaves County, Roswell, New Mexico


"Great communication! I have had many positive comments regarding this project."

C.C., Facilities Director, NMJC, Hobbs, New Mexico 


"Lawrence was a great supervisor. He was always on-site, answered concerns and worked to completion."

M.S.,SFPS, Santa Fe, New Mexico


"Kudos were also given to FacilityBUILD Commercial Construction Services. Not only was the company the first financial contributors to our capital campaign, they also donated work in-kind. FacilityBUILD was very sensitive to the fact that interruption to our workflow and production can be detrimental, and as a result, accommodated our schedule as well as keeping work sites clean."

L.W., Executive Director, United Blood Services, Albuquerque, New Mexico


"This was one of the first projects that we've had the opportunity to work with FacilityBUILD. Definitely like your communication & attention to detail, hands on & paperwork, Nice!"

L.C., Blue Cross Blue Shield of NM, Albuquerque, New Mexico


"This was an excellent project and I have received many compliments on this new door system, Thanks."

C.C., Hobbs, New Mexico


“FacilityBUILD truly understands New Mexico Charter Schools facility needs.  From start to finish our experience in working with the FacilityBUILD team was wonderful; they consulted us early on with what we truly needed for our schools facilities, performed on schedule and kept us updated with their emailed Weekly Project Status Reports and once our project was completed their Superintendent did a thorough walk-through with us for quality satisfaction.  I would highly recommend any Charter School or School for that matter to work with the FacilityBUILD team.”

Pat, Anthony Charter School - Anthony, NM


"We appreciate the work and attention to detail from Carl and Renier."

"The Building committee appreciated Renier's and Carl's attention to details and responsiveness" 

D.M., Taos, New Mexico